Refund policy

Our 30-Day Satisfaction Guarantee

We want you to feel confident trying Kissing Chickens for the first time. If you're purchasing from us for the first time and you're not completely satisfied with your deodorant, you may request a refund within 30 days of the shipment date.

To request a refund, please email us at info@kissingchickens.com.au before returning your product.

Our Satisfaction Guarantee applies to your first order only and is designed to allow you to try the product before committing to additional purchases.

For the purposes of this policy, a "first order" means the first purchase made by a customer or household.

If your first order contains multiple deodorants, please try one before opening the others. Once additional deodorants from the same order have been opened or used, they are no longer eligible for a refund under our Satisfaction Guarantee.

Products should be returned promptly after you decide they are not suitable. Refund requests for products that have been substantially used, nearly fully consumed, or returned after extended use may not be approved under our Satisfaction Guarantee.

Original shipping charges are non-refundable, and customers are responsible for the cost of returning products.

Approved refunds will be processed to the original method of payment within 5 business days of receiving and inspecting the returned product. Please note that your bank, credit card provider or PayPal may require additional processing time before the funds appear in your account.

This Satisfaction Guarantee does not apply to repeat purchases, unless required by Australian Consumer Law.

Faulty Products

Nothing in this policy affects your rights under Australian Consumer Law.

Returns

If you wish to return a product under our Refund Policy, please email info@kissingchickens.com.au before returning your item.

Unless otherwise required by Australian Consumer Law, customers are responsible for the cost of returning products. Return shipping costs are non-refundable.